Technology Delivery Lead (Director level)

A leading organisation in Makati is seeking a Technology Delivery Lead at Director level to drive the successful execution of all technology initiatives supporting Operations and Health portfolios.

A leading organisation in Makati is seeking a Technology Delivery Lead at Director level to drive the successful execution of all technology initiatives supporting Operations and Health portfolios. This pivotal role offers you the opportunity to shape business outcomes, influence enterprise-wide standards, and foster a culture of collaboration and continuous improvement. As the single point of accountability for delivery, you will partner closely with business leaders, ensuring alignment between technology solutions and strategic priorities. The position combines portfolio ownership with enterprise-wide leadership of the Business Analysis capability, giving you broad impact across multiple teams and initiatives. Flexible working opportunities, generous training support, and a commitment to nurturing talent make this an exceptional environment for your professional growth.

• Take charge of end-to-end delivery for Operations and Health technology portfolios, overseeing scope, timelines, quality, budget alignment, and value realisation while collaborating with cross-functional teams.
• Lead the maturity and effectiveness of Business Analysis capability across all portfolios, setting direction, standards, and tools to ensure high-quality requirements and strong business alignment.
• Enjoy flexible working opportunities and extensive training support within a supportive leadership environment that values collaboration, knowledge sharing, and personal development.

What you'll do:

As Technology Delivery Lead in Makati you will be responsible for orchestrating the successful delivery of technology solutions that underpin Operations and Health portfolios. Your day-to-day activities will involve partnering with business leaders to understand their priorities; translating these into actionable plans; guiding cross-functional teams through complex project lifecycles; removing obstacles; ensuring adherence to quality standards; tracking progress against agreed metrics; reporting outcomes; and continuously improving ways of working. You will also lead the Business Analysis capability across the enterprise—setting direction for requirements gathering practices; developing templates; standardising methods; mentoring analysts; conducting performance reviews; supporting career progression; retaining top talent; and ensuring consistent alignment between business needs and technology solutions. Success in this role requires you to build strong relationships across teams; maintain clear communication channels; balance competing demands; manage resource allocation effectively; oversee multiple concurrent initiatives; track benefits realisation; align short-term actions with long-term strategy; nurture a culture of collaboration; share knowledge generously; support team development; uphold governance standards; and deliver measurable value.

• Own the full lifecycle delivery outcomes for Operations and Health technology portfolios by managing scope, schedules, budgets, quality standards, and business value realisation.
• Act as the primary technology counterpart for business leaders in Operations and Health domains, ensuring strong alignment between business priorities and technology execution.
• Engage early in ideation and business case development processes to provide realistic estimates and delivery assumptions that set projects up for success.
• Govern project execution and BAU squad delivery through regular checkpoints, actively managing risks, dependencies, and constraints across multiple concurrent initiatives.
• Remove blockers to delivery by resolving cross-squad dependencies and driving effective prioritisation so teams focus on outcomes that matter most to the business.
• Provide guidance and direction to Project Managers, Business Analysts, Engineers, QA professionals, Architects, and Scrum Leads to ensure robust planning and disciplined execution.
• Ensure all delivered solutions meet rigorous standards for scalability, security, performance, operational readiness, and compliance with enterprise architecture.
• Work closely with Capability Leads across PM, Engineering, QA, Architecture to secure the right skills mix and capacity for portfolio initiatives.
• Lead the development of Business Analysis capability by establishing requirements quality benchmarks, analysis standards, tools usage protocols, ways of working, and consistent application across all portfolios.
• Foster a collaborative delivery culture focused on accountability, knowledge sharing, stakeholder engagement, communication excellence, and continuous improvement.

What you bring:

The ideal candidate for Technology Delivery Lead brings a wealth of proven experience in delivering complex digital capabilities within Operations or Health domains. Your background includes leading multi-disciplinary teams through challenging project lifecycles—balancing competing demands managing dependencies aligning short-term actions with long-term strategy. You possess deep expertise in business analysis leadership—establishing standards mentoring analysts shaping requirements translating needs into scalable secure performant solutions. Your interpersonal skills enable you to build trust-based relationships communicate clearly influence stakeholders foster collaboration share knowledge generously support team development nurture talent uphold governance standards deliver measurable value. Experience in financial services or insurance sectors equips you with industry-specific insights while your familiarity with agile hybrid models ensures adaptability across diverse squads. Your commitment to continuous improvement drives operational efficiency enhances customer outcomes strengthens organisational impact.

• Bachelor’s degree in Information Technology, Computer Science, Engineering or related field is required for this senior leadership role.
• Over ten years’ experience delivering large-scale technology initiatives in Operations (including New Business Underwriting, claims & servicing) or Health domains is essential.
• Proven ability to guide cross-functional teams comprising Project Managers, Product Owners, Business Analysts, Engineers, QA professionals and Architects through complex stakeholder environments.
• Deep expertise in business analysis leadership including requirements shaping at scale—translating business needs into actionable technology solutions.
• Strong understanding of agile methodologies as well as hybrid delivery models is necessary for managing diverse squads.
• Experience in claims transformation projects or workflow automation (TPA integration preferred) will be highly valued.
• Excellent communication skills are vital for influencing stakeholders at all levels—ensuring clarity around priorities and fostering trust-based relationships.
• Demonstrated ability to manage dependencies across core systems vendors shared platforms while balancing competing priorities within constrained capacity environments.
• Experience in financial services or insurance sectors provides valuable context for navigating regulatory requirements operational challenges customer expectations.
• Ability to build develop retain talented teams by supporting hiring onboarding coaching ongoing professional development performance reviews career progression compensation input talent retention.

What sets this company apart:

This organisation stands out as a leader in enabling business growth operational efficiency customer agent experience through reliable secure scalable technology solutions. The Technology function is committed to fostering a supportive environment where collaboration knowledge sharing personal development are prioritised. Flexible working opportunities allow you to balance professional responsibilities with personal commitments while generous training support empowers you to expand your skillset stay ahead of industry trends pursue new challenges confidently. Leadership here is focused on nurturing talent building strong networks encouraging communal achievement celebrating shared successes. You will have direct impact on service quality operational efficiency customer outcomes health-related capabilities—overseeing multiple concurrent initiatives persistent squads influencing annual technology spend delivery results. The culture emphasises accountability transparency inclusivity teamwork making it an exceptional place for your professional growth contribution.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.