Shared Services Delivery Head, IT

A leading financial institution is seeking a Shared Services Delivery Head for their Information Technology division, based in Taguig.

This pivotal role offers you the opportunity to shape and drive the end-to-end delivery of cross-functional technology solutions through a shared services model, directly contributing to the organisation’s digital transformation and modernisation agenda. You will be at the forefront of building delivery maturity, nurturing talent capability, and ensuring scalable, high-quality system development across business units. The organisation is committed to investing in people, process, product, and service enhancements, providing a supportive environment where your career can flourish. With defined progression paths, training opportunities, and performance-based recognition programmes, this is an ideal position for those who value teamwork, individual initiative, and professional growth.

• You will play a key role in leading a highly engaged IT team that values collaboration and knowledge sharing, ensuring alignment with enterprise goals while overseeing solution design and delivery execution.
• The organisation offers extensive career development and training opportunities, as well as performance-based incentives and recognition programmes to reward your commitment and achievements.
• You will have the chance to work alongside industry experts and mentors who are dedicated to supporting your professional growth within a workplace that promotes development and goal attainment.

What you'll do:

As Shared Services Delivery Head Information Technology, you will be responsible for guiding a diverse team of professionals through the successful delivery of cross-functional technology solutions. Your day-to-day activities will involve managing project execution from inception to completion while ensuring alignment with strategic objectives. You will foster an inclusive culture that values collaboration among Solution Designers, Delivery Services Engineers, Technical Delivery Managers, Business stakeholders, Product Owners, and Architecture teams. By establishing standardised frameworks for project delivery and monitoring risks across squads, you will help drive efficiency and scalability throughout the organisation. Your focus on talent development will ensure long-term sustainability of the team as you champion continuous improvement efforts. Through your leadership in resource management and process enhancement initiatives, you will play a critical role in advancing the digital transformation agenda while maintaining high standards of system development quality.

• Lead, manage, and nurture the Shared Delivery Services team composed of Solution Designers, Delivery Services Engineers, and Technical Delivery Managers by fostering a collaborative environment that encourages knowledge sharing and skill development.
• Drive the planning and execution of systems delivery projects by ensuring quality standards are met, timelines are adhered to, and all deliverables align with business objectives across multiple business units.
• Establish and maintain standardised delivery practices and frameworks that improve efficiency and scalability across teams while promoting consistency in project execution.
• Collaborate closely with Business stakeholders, Product Owners, and Architecture teams to ensure technology solutions are fully aligned with enterprise strategy and organisational goals.
• Monitor delivery risks and dependencies across squads by proactively identifying potential blockers, escalating issues when necessary, and resolving challenges to maintain project momentum.
• Lead resourcing strategy by developing workforce plans that support long-term sustainability of the team while focusing on talent development initiatives.
• Champion continuous improvement efforts within the shared services model by evaluating current processes and implementing best practices for enhanced delivery maturity.
• Oversee resource management activities including allocation of personnel to projects based on skills requirements and business priorities.
• Act as a unifying leader who strengthens delivery maturity by building talent capability through mentoring, coaching, and structured learning opportunities.
• Directly contribute to the organisation’s digital transformation agenda by driving modernisation initiatives that enhance system development quality.

What you bring:

For the Shared Services Delivery Head Information Technology position, your proven experience managing large-scale systems development teams or delivery organisations—especially within financial services or regulated industries—will be invaluable. Your deep familiarity with systems delivery lifecycle methodologies such as Agile or Waterfall allows you to tailor approaches based on project complexity. You bring advanced skills in solution design that ensure technical excellence while aligning with broader enterprise strategies. Your expertise extends into program management as well as DevOps practices which support continuous improvement efforts. In addition to technical acumen, your interpersonal abilities enable effective collaboration across diverse stakeholder groups including Business leaders, Product Owners, Architecture specialists. Your commitment to talent development through mentoring or coaching contributes significantly towards building resilient teams ready for future challenges. With strong risk management capabilities underpinning your approach to issue resolution you help maintain steady progress even when faced with obstacles.

• Bachelor’s degree in Information Technology, Computer Science, engineering or any related field is required for this role to ensure foundational technical expertise.
• Minimum of 10 years’ experience in technology delivery with at least 5 years spent in a leadership or senior management capacity demonstrates your ability to guide large-scale teams effectively.
• Proven track record managing large-scale systems development teams or delivery organisations within financial services or other regulated industries is highly preferred due to sector-specific requirements.
• Strong understanding of systems delivery lifecycle methodologies such as Agile and Waterfall enables you to adapt processes according to project needs.
• Expertise in solution design coupled with architecture alignment ensures that delivered solutions meet both technical specifications and business objectives.
• Demonstrated capabilities in program management as well as project management allow you to oversee complex initiatives from start to finish efficiently.
• Experience with DevOps practices along with continuous delivery methodologies supports ongoing improvement efforts within technology teams.
• Advanced skills in risk management including issue identification and resolution are essential for maintaining project momentum amidst challenges.
• Ability to collaborate effectively with cross-functional teams including Business stakeholders, Product Owners, Architecture teams fosters an environment of shared success.
• Commitment to talent development through mentoring or coaching helps build sustainable teams capable of meeting future organisational needs.

What sets this company apart:

This organisation stands out as one of the largest universal banks in the Philippines due to its unwavering commitment to investing in people as well as process enhancements. Employees are empowered not only to drive their own careers but also benefit from a workplace culture that values teamwork alongside individual initiative. The company provides clear career progression paths supported by robust training opportunities so you can continually develop new skills relevant for today’s fast-evolving technology landscape. Performance-based incentives recognise high-performing individuals while competitive benefits packages further enhance employee satisfaction. Working here means joining a highly engaged team where mentorship from industry experts is readily available—helping bridge the gap between aspiration and achievement. Whether you’re just starting out or already established professionally this employer offers an environment designed for personal growth professional advancement—and ultimately success—within a supportive network focused on collective achievement.

What's next:

If you are ready to make a meaningful impact on digital transformation within a leading financial institution’s IT division apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.